Your experience matters to me. If something hasn’t met your expectations, I want the chance to put it right.
Raising a concern
Please contact me directly by email so I can understand your concern. I aim to acknowledge every message promptly.
Resolution
I will work with you to find a fair resolution as quickly as possible, keeping you informed at each step.
This is a starting template. Please review and adjust the wording to match your exact terms before publishing. To finalise or add clauses, just let me know.